Faq – #1 Premium White Label Digital Agency

White label service is our primary business model. We have been providing white label services for the last 15 years.

We have 3 flexible pricing packages to choose from: Fixed cost, Ad-hoc, and Hire Remote Team models.

The process starts with assigning a dedicated account/project manager to you. Once you have the requirement, share it with us and we’ll help you with the design and development execution. The project manager will keep you updated on any progress we make, and once the website is built and checked by the QA team, we will help you push the website LIVE.

We’ve got a team of 200+ people including UI/UX Designers, front end developers, backend developers, technical leads, project managers, QA analysts, server administrators, SEO experts, copywriters, and content writers.

We will NEVER contact your client unless you want us to. If we do on your behalf, the communication will be white labeled.

Yes. Our infrastructure is highly secure and operated under Cyberoam. All the information you share will be highly confidential and safe. We also sign an NDA before we start.

A dedicated project manager/account manager will be assigned to you. We’ll use a project collaboration tool of your choice to keep you in the loop about the progress in projects/tasks assigned to our team. Our team has experience using several different types of project management tools such as Trello, Asana, Monday, Teamwork, Clickup, and Basecamp.

All of our development tasks are carried out from 10 AM to 7 PM EST. Alternatively, teams are flexible to adjust a few hours based on your time zone.

Yes. We are happy to sign an NDA. We are completely invisible to your clients and we leave no trace in the code – it’s a true white label experience.

Yes. Our pre-sales team can help you with requirement discovery. Once we have the complete requirement from your end, we will help you put together a white label proposal.

Yes. Our team can work in your project management environment. You can create an alias for our team, and we’ll use the alias in case your clients are also a part of the project management system.

A dedicated technical project manager will be assigned to you as the single point of contact for all of your projects.

Yes. Our team can coordinate with your client if you want us to. In such cases, we recommend that you create an email address for our project manager with your domain name. E.g. info@tapgency.com. This will ensure the communication will be white label.

Schedule a call with our sales team and we can take it from there.

You can pay with credit/debit Card, ACH, check, TransferWise, and PayPal.

Yes. If you have the designs ready, we can take it from there – complete the development and launch the website. If you want us to take care of the entire website design and development project, we can do that too.

Our turnaround is extremely fast. You will hear back from our team in less than 24 hours as soon as you assign any task/project. After checking the task/project, our team will get back to you with a timeline depending on the complexity of the task/project.

We have our own staging server setup on AWS. We are flexible to work on yours/our staging server depending on your needs.

We are bound by contract, so you cannot showcase our work to your clients as a reference. You can share it offline with them if needed.

Yes. We provide free support for a 30-day period for bug fixes and errors after the launch.

Yes. We offer a white label website maintenance service. We have different maintenance plans – you can choose one that fits your needs OR we can work on an ad-hoc basis for the maintenance tasks.

We currently work with 100+ agencies across the US, Canada, UK, and Australia providing white label services.

Yes. We’ll be happy to share a few references with you. Let us know.

Yes, absolutely! We love agencies who love working with us and refer us to others.

We would be happy to answer them via email or you can schedule a call with our sales team at hello@tapgency.com